Sales, Coaching & Hardware Support
Stage 2: Learning to Understand People as Well as Machines
As a child, I was intensely shy. Recognising that this was a limit, I systematically set out to overcome it by taking on face-to-face public canvassing in my late teens.
Treating public communication as a skill to be learnt rather than a fixed personality trait transformed how I interacted with people. I went on to become Top Canvassing Manager for Zenith Windows in the Solent region, managing sales teams and coaching staff on public engagement.
Later, while working in retail with Currys/Knowhow, this experience evolved into technical coaching - training both customers and colleagues on computing and hardware mechanics using clear, unpretentious analogies. Later, while working in retail with Currys/Knowhow, this experience evolved into technical coaching. I trained both customers and colleagues on computing and hardware mechanics using clear, unpretentious analogies, ultimately leading a branch from 13th to 1st in regional performance through targeted 1-to-1 mentoring.
Years of hands-on repairs, from fixing physical hardware to pulling lost data off failing drives, built my approach to tracking down faults. More importantly, it taught me how to calm people down when their tech failed them at the worst possible moment.